Refund Policy

Last Updated: December 2024

1. Refund Eligibility

We offer a comprehensive 15-day money-back guarantee for our paid subscription plan.

2. Refund Conditions

• Refunds are valid within 15 days of initial purchase
• Must not have exceeded free plan usage limits
• Refund applies to first-time subscribers only

3. Refund Process

To request a refund:

• Email support@vidvisual.tech
• Include account details and reason for refund
• Provide purchase information

4. Refund Method

Refunds will be processed to the original payment method within 3-5 business days.

5. Non-Refundable Scenarios

• Requests beyond 15-day window
• Accounts with excessive usage
• Fraudulent or abusive account activity

6. Partial Refunds

We do not offer partial refunds or pro-rated returns for unused subscription time.

7. Special Circumstances

Exceptional cases may be considered at the discretion of our support team.

8. Contact for Queries

For any refund-related questions, contact:

Email: support@vidvisual.tech